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Contact

Cancellation Policy

1. Cancellation by You

 

The client may cancel the booking at any time provided that the cancellation is made to Macedonia Travel in writing. Written notification is essential even if verbal notification of an intention to cancel has been given. Cancellation charges will be applied as shown below calculated from the day written notification is received by Macedonia Travel. In addition to the charges shown below airlines may impose 100% cancellation charges and the cost of a new ticket. The date used for calculating cancellation charges will be as follows:

 

Group tours, Independent Travel & extra services:

 

60 days or more = Forfeit of all deposits*.

 

59 - 28 days = 50% of total cost;

 

27 days or less = 100% of total cost.

 

Clients who have booked 2 or more group tours will be subject to the above conditions based on the start dates of each group tour booked. Any discounts received due to booking additional group tours will be deducted from the refund amount owing for the cancelled group tour or invoiced separately if further payment is required.

 

All airline tickets are fully non-refundable. In certain cases where the Airline may allow cancellations, a credit may be available for future ticket purchase with applicable penalty and a fare difference if any, with travel valid on the same airline. Usually the credit is valid with time constraints and a specific expiration date and should be discussed with the air travel agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our air travel agent. We do not guarantee any cancellation or refund. The credit will be held for a limited time period, please ask the air travel agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to pay fare difference (if any), applicable airline penalties for that fare and Macedonia Travel exchange fees. All such changes are governed by the airlines' rules and regulations, Macedonia Travel does not provide any representations or guarantees on changes or fees. Our agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.

 

2. Cancellation by Us

 

Macedonia Travel reserves the right to cancel a component in any circumstances but will not cancel a component less than 4 weeks before the component starts,except for force majeure, or the client’s failure to make all payments, or one of the conditions detailed in Clause 5. Unless the client fails to pay the final balance Macedonia Travel will, upon cancellation, return all monies paid excluding payment for travel insurance and administration charges or offer an alternative component of comparable standard.